Help

Questions

Everything about buying, selling and printing on miPic. Can't find it? Write to support@mipic.co and a real person will reply.

The basics

I want to buy a work. What do I do?

Find a work you love in the Shop, Spotlight, Themes, Collections or an artist's store, choose a product, size and finish, and add it to your bag. You don't need a miPic account to buy.

Can I print my own photos?

Yes. Choose Print Your Own, upload a photo from your phone or computer, pick a product and add it to your bag.

Is paying secure?

Yes. Payments are handled by Stripe, with card, Apple Pay, Google Pay and Klarna. Your card details go straight to Stripe and never touch our servers, and your bank may ask you to confirm the payment (3D Secure).

Quality and products

Is it actually good quality?

We're perfectionists. Every piece is giclée printed with archival pigment inks on heavyweight fine-art stock, then checked by a person before it leaves the lab. If it isn't right, it doesn't ship.

How are miPic products made?

Every product is made to order, when you buy it, so nothing sits in a warehouse and nothing is wasted.

Where are they made?

Printed in our 10 labs across the UK, Europe, Asia, USA, Canada and Australia. We print on the same continent as you wherever we can, so your order travels less.

Glass or acrylic?

Acrylic. Crystal clear, lighter on the wall, and it won't shatter.

Does it arrive ready to hang?

Yes. Framed prints, canvases, framed canvases, acrylic and aluminium all arrive with fixings on. Paper prints arrive rolled, ready for a frame of your choice.

How long will it last?

Decades. Archival pigments are made to resist fading; just keep it out of all-day direct sun.

Shipping and delivery

How long will delivery take?

Your piece is made when you order it, then shipped: 3–14 working days, depending on where you are. You'll see the delivery cost before you pay.

Can I send it to a different address?

Yes. Enter any delivery address at checkout; it doesn't have to match your billing address.

Can I change the address on my order?

Email support@mipic.co with your order number within one working day of ordering, and we'll do our best to change it before it's made.

I ordered several things. Will they arrive together?

Not always. Products are made in different labs, so they may arrive separately under the same order number.

Will I pay customs charges?

Not from us. Most orders never cross a customs border because we print close to you. For a few destinations, including parts of South America, Africa, Asia and the UAE, a local customs fee may apply; the courier will tell you on arrival.

I think my parcel is lost.

If it hasn't arrived within 6 weeks of shipping, write to support@mipic.co and we'll chase it with the courier.

Returns, damage and refunds

Will I get an order confirmation?

Yes, by email straight after you order. If you can't see it, check your spam folder.

What if it arrives damaged?

Annoying, but fixable. Send a photo and your order number to support@mipic.co within 7 days of delivery and we'll make you a new one.

Can I return it if I change my mind?

Each piece is printed just for you, so we can't take back change-of-mind returns. Faulty or damaged is different: see the Returns section of our Terms.

Something's missing from my order.

Products can ship separately, so it may still be on its way. If it doesn't arrive, tell us and we'll look into it.

Can I cancel my order?

Contact us straight away. Once an order has gone into production we can't change it.

When will my refund arrive?

Refunds go back to the way you paid: usually 2–3 working days for a card, 7–10 days for a bank account. If it hasn't shown by then, check with your bank.

Selling your work

How do I start selling?

Create a free profile, then upload your work and choose the products it's sold on. Add tags, a theme and a location so buyers find it, then share your store with your followers.

What happens when I make a sale?

We make and deliver the product, and you earn a commission on every sale. There's nothing to pay upfront and no stock to hold. You can follow every sale in Sales, and your earnings in Payouts, in your account.

How much do I earn?

You earn a share of every sale:

  • Standard and Plus: 18–30% of the price.
  • PRO: 30–40%, and you can add your own markup and keep 80% of it. About PRO
Do I keep the rights to my work?

Yes. You keep the ownership and copyright of everything you upload, and you can delete your work at any time. See our Terms and Privacy Policy.

What size should my files be?

Upload the highest resolution you have, in focus. We never compress your files, and we check each one to offer only the sizes it prints well at. iPhone photos (HEIC) are fine.

What is a verified store?

Verified artists get an immersive gallery store: a full-screen stage, their own type style and logo, and a branded checkout. Find out more.

Your account

How do I change my username, email or bio?

Sign in, open the menu under your avatar and choose Settings. Change it there and save.

How do I get paid?

Add your payout details in Settings → Payouts, then withdraw your earnings from there.

Can I upload more than one work at a time?

One at a time for now, so each work gets its title, tags and products right. Uploading several at once is coming soon.

Why won't my image upload?

Start from your best original file. JPEG, PNG and iPhone photos all work. If a file is too small to print well, we'll tell you which sizes it can offer.